This notice has been prepared to explain our approach to the General Data Protection Regulations (GDPR) when dealing with you as a client.

  • What information is being collected?

We will only gather necessary information as may be required to execute the delivery of our services to you as a client and subsequently obtain payment for said services. This will vary with the nature of the works being instructed but generally will include:

    • Your Name as Principal Contact
    • Telephone and / or e-mail contact details
    • Billing address and contact detail if different to primary information
    • Location of works
    • Nature of works to be undertaken and supporting detail
    • Details of payment method

We also collect CCTV imagery of all activity at and around our operating locations / offices principally for security.

  • Who is collecting it?

This information is being collected by Rescue Rod Limited as a ‘Group’ which incorporates the following trading entities:

    • Rescue Rod
    • Dorset County Water
    • R M Liquid Disposal Ltd
  • How is it collected?

We gather information from you through direct contact. This can be telephone, social media, e-mail, including our website contact pages or via letter and is a result of a direct approach from yourselves as potential and current clients to deliver specific work elements.

These methods are deemed to be an enquiry or instruction and as such treated as a method of consent by you to hold and act upon data proffered.

Any data which is gathered will be held electronically on a password protected server or as hard copy when supplied in this format at source.

  • Why is it collected?

The core information we collect is used to initially quote and subsequently deliver works on your behalf and subsequently arrange and receive payment for these works.

You do have a legal right to access any information we hold about you, upon request and without charge.

  • How will it be used?

Any data we collect from you will be used to deliver works packages and services as contracted along with elements associated with subsequent invoices, warranties and / or guarantees.

Where works are potentially subject to ongoing, repeat business, term contract or similar reoccurring event, your contact data will be used to send out periodic reminders an d/ or prompts.

Any data gathered and held will be treated a confidential.

  • Who will it be shared with?

It is not our policy to share any information we hold on any client or their activities with any parties outside of the business group, except in the event of direct delivery of plant, machinery or materials from third parties being made to the works locations.

General works details will only be shared with those members of staff directly involved with quoting or delivering the services required and financial information will solely be accessed by those active within the accounting procedures.

It should be noted that contract details are held for a period compliant with statute law and retention of records and no financial information, ie payment card details are held post payment.

  • What will be the effect of this on the individuals concerned?

As the primary need for individual data and general information to be held is to execute and deliver a professional services, we anticipate that the general effect on you will therefore be positive in that you will attain deliverable services of a high standard and to the level of expectation you set for those works.

  • Is the intended use likely to cause individuals to object or complain?

We do not believe that there should be any issues or concerns which would give rise to object or complain. However, if you do wish to raise a query, please e-mail david@rescuerodgroup.com or write in to Unit 8, 24 Abingdon Road, Nuffield Industrial Estate, Poole, Dorset. BH17 0UG.

Further information can be obtained on GDPR can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr

The Information Commissioner’s Office is the regulator and can be contacted at 0303 1231113 or on line via www.ico.org.uk/concerns